# Support

How to get help, and what to include.

Include these five things and a problem is usually answerable on the first reply:

1. The X-Ryde-Request-ID from the failing response.
2. Your client_id (never the secret).
3. Sandbox or production.
4. The timestamp, with its timezone.
5. What you expected and what happened.

> **Important:** Never send client secrets, access tokens, refresh tokens, payment details or customer personal data in a support message, a bug report, or an attached log. A request id identifies the call without exposing any of it.